Refund and Returns Policy
We want you to be confident in your purchase. This policy explains how returns and refunds work for orders placed on zooshen.com.
Return window
You may return an item within 30 days of delivery, unused and in its original packaging, for a refund or exchange. This is the window referenced on our FAQ and shipping pages.
Eligibility
- Items must be unused and in the same condition you received them, with original packaging and any included accessories.
- Filter cartridges that have been used in-line are consumable and are covered only if faulty on arrival — see the warranty page.
- Custom, private-label and OEM orders are governed by the commercial terms in your order agreement rather than this consumer policy.
How to start a return
- Contact us through the contact page or by emailing cyxs001@gmail.com with your order number and the reason for return.
- We respond within 2 business days with return instructions.
- Once we receive and inspect the item, we confirm the refund.
Refunds
Refunds are processed to the original payment method within 5 business days of our approval. Shipping costs are not refunded unless the return is due to our error.
Damaged, missing or wrong items
For damaged-on-arrival, marked-delivered-but-missing, or wrong or incomplete parcels, follow the steps on the shipping page — keep the packaging and take photos, and contact us within the windows stated there.
Consumer rights
Nothing in this policy reduces your statutory consumer rights under applicable local law. Where local law grants a longer or stronger remedy, that law prevails.
Questions? Email cyxs001@gmail.com or call +86 131 2600 8852. Last updated: 2026-10-11.