Processing time
Orders placed before 14:00 (UTC+8) ship the same business day. Otherwise they ship the next business day. Pre-orders and backorders are clearly noted on the product page.
Shipping zones & rates
| Region | Service | Transit time | Rate |
|---|---|---|---|
| United States | Standard (USPS/UPS) | 4–7 business days | Free over $49, else $5.90 |
| United States | Express | 2–3 business days | $14.90 |
| Canada | DHL/UPS | 7–14 business days | Calculated at checkout |
| UK & EU | DHL/UPS | 7–14 business days | Calculated at checkout |
| Australia & NZ | DHL | 10–16 business days | Calculated at checkout |
| Rest of world | DHL/UPS | 10–20 business days | Calculated at checkout |
Rates shown cover standard parcel services and exclude duties. Oversized or palletised wholesale freight is quoted separately — see the wholesale program.
Duties & taxes
International orders may be subject to import duties and taxes levied by the destination country. Where our checkout supports it these are collected up front; otherwise they are payable to the carrier on delivery and are not included in your order total.
Tracking
A tracking number is emailed when the shipping label is created. Most delivery delays are customs-related and outside our control — if tracking has not moved in 7 business days, contact us and we will chase it with the carrier.
Lost, damaged or missing parcels
- Damaged on arrival: keep the packaging and photograph the item; contact us within 48 hours and we will replace it.
- Marked delivered but missing: check with neighbours and your local depot first, then contact us within 14 days so we can open a carrier claim.
- Wrong or incomplete: contact us within 14 days with your order number and a photo of what arrived.
PO boxes & APO/FPO
We ship to PO boxes and APO/FPO addresses on domestic orders. Express services may not deliver to PO boxes; choose standard shipping in that case.
B2B & wholesale freight
Wholesale and private-label orders ship FOB or CIF by quotation, with consolidated freight and customs documentation handled case by case. See the wholesale program for terms.
Returns
Changed your mind? See our returns policy for the 60-day window and how to start a return. For warranty faults, see the warranty page.